FAQ’S

Shopping Information

Do the resin trays turn yellow over time?

We use high-quality non-yellowing resin. To keep them shiny, keep them away from direct sunlight and harsh chemicals.

Yes, our teddy bear and flower candles are lightly scented and designed primarily for decor. If burning, please place them on a heat-safe dish.

Are the flowers in the jewelry real?

Yes! We use real, preserved flowers encapsulated in high-quality resin for our earrings, pendants, and combs.

Payment Information

What payment methods do you accept?

We accept Cash on Delivery (COD) for standard items. For customized orders (with names/dates), we require a partial advance payment via JazzCash, EasyPaisa, or Bank Transfer.

Is my payment information secure?

Yes, we use secure payment gateways. If you choose Bank Transfer/JazzCash, please share the screenshot of the transaction for confirmation.

What happens if my payment fails?

Don’t worry. If your transaction fails, please double-check your internet connection or bank details. If the issue persists, you can select “Cash on Delivery” or contact us via WhatsApp to complete your order manually.

Order Returns

What is your return policy?

We have a strict 10-day return policy. You can return or exchange an item within 10 days of receiving it if it is damaged or incorrect. Please Note: Customized items (with names/dates) cannot be returned unless they arrived broken.

How do I return an item?

To initiate a return, please contact us on WhatsApp or Instagram within 10 days. Send us a picture of the damaged or wrong product, and our team will guide you through the process.

Who pays for the return shipping?

If the item was delivered damaged or we sent the wrong product, we cover the shipping cost. If you are returning it for other reasons (e.g., changed mind), the customer is responsible for the return shipping fees.

Can I exchange an item?

Yes, exchange is possible within 10 days. The item must be unused and in its original packaging. Customized personalized gifts cannot be exchanged.

Have a question

If you have an issue or question about your customized order, we are here to help! You can click the button below to chat with us.

Please remember that our handcrafted items take 20 – 25 working days to deliver. If you are returning a damaged item within our 10-day window, please allow 5 – 7 business days from the time we receive your package for your refund to be issued.